Frequently Asked Questions
Mental health clinicians are legally required to be registered in Australia with the Australian Health Practitioner Regulation Agency. As a requirement of maintaining registration, health professionals are required to maintain their ongoing professional development and professional education. This safeguard means that your mental health clinician is properly trained to provide you with high quality, ethical health care that is grounded in best practice. As a client of a registered mental health clinician you have the right to expect that:
- You will be treated with respect at all times.
- Your cultural background and language traditions will be respected.
- You will be given a clear explanation of the services you will receive.
- You will be asked to give your consent for any services provided by your mental health clinician prior to the service commencing and as it progresses.
- You will receive an explanation about the confidentiality of the service and the exceptional situations where your confidentiality may not be protected.
- You will receive a clear statement about fees for your sessions.
- You can ask any questions about the service your are receiving.
No referral is required if you wish to see a mental health professional as a private client. Fees vary depending on the type of care you require so please contact the practice to discuss your mental health and physical wellbeing needs.
How to Make a Complaint
Step 1: Gather Information
Before submitting your complaint, please gather any relevant information that will help us understand and resolve your issue. This may include:
- Patient name
- Dates and times of the incident or issue with the care you received
- Names of any healthcare providers or staff involved
Step 2: Submit Your Complaint
Please fill up the fields below then click submit.
You can also call our Referrals team at 1300 246 448 during business hours (Mon-Fri, 8 AM – 4:30 PM) to speak directly with a staff member.
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